Your Competitive Advantage: Customer Loyalty

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American Chamber of Commerce
in the Czech Republic


1.04.2016, 09:00 - 1.04.2016, 11:30


AmCham offices, Dušní 10, Prague 1 Show on map


AmCham cordially invite you to our discussion on: Your Competitive Advantage: Customer Loyalty Join us for panel discussion on: Date: April1, 2016 - 9.00am - 11.30am Location: AmCham offices Language: English Moderated by Pavel Šiška/Partner in Charge | Advisory Services - Deloitte Areas to be discussed: 1. Satisfied customer doesn´t mean loyal customer: Customer Experience as a driver of further growth… How you can grow your business through improving the experience you deliver to your customers Why satisfied customer is leaving the company? 2. B2B x B2C view /differences, challenges 3. How to measure customer satisfaction/customer loyalty? Examples of specific tools/results - case studies 4. How to change satisfied customer into loyal customer? What to do? What to change? 5. Your customer - do you see/predict any changes in 2-5 years, their behaviors, expectations… in your sector? Where you/we go? ---------- Panelists: Hana Kovářová /Head of Marketing - CRM & Digital - Raiffeisenbank Matúš Príkazský /Director of Sales - Asten Hotels Lukáš Martinák/ Customer Succes Director - Kentico Ondřej Peterka/Digital Specialist - Fleishman-Hillard Martin Brix/CFO - LeasePlan ------------------ For AmCham members for free. Registration: online under the company password or by email at Contact person: Renáta Paceltová,

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