Customer Services in Prague_discussion

Organizer

American Chamber of Commerce
in the Czech Republic

When

31.05.2013, 10:00 - 31.05.2013, 12:00

Where

AmCham offices, Dušní 10, Prague 1 Show on map

What

Panel Discussion on How to improve customer service in general? How to change perception from the foreigners´ side? How to change the reputation. Case study of Zappos. Speakers: - Zátiší Group - Petra Kandertová- restaurant and catering perspective - Radisson Blu Alcron Hotel - Naďa Pohlreichová - hotel perspective - Institute of Customer Excellence - Alex Crossley - speak on customer excellence, comparison of styles, Zappos case study - Everesta - Dušan Jílek - training company perspective (providing trainings for companies to improve their customer service) Moderator: - Everesta - Dušan Jílek Registrations at registration@amcham.cz. Contact person: Lucie Vrbová, lvrbova@amcham.cz.