American Chamber of Commerce
in the Czech Republic
31.05.2013, 10:00 - 31.05.2013, 12:00
AmCham offices, Dušní 10, Prague 1 Show on map
Panel Discussion on How to improve customer service in general? How to change perception from the foreigners´ side? How to change the reputation. Case study of Zappos. Speakers: - Zátiší Group - Petra Kandertová- restaurant and catering perspective - Radisson Blu Alcron Hotel - Naďa Pohlreichová - hotel perspective - Institute of Customer Excellence - Alex Crossley - speak on customer excellence, comparison of styles, Zappos case study - Everesta - Dušan Jílek - training company perspective (providing trainings for companies to improve their customer service) Moderator: - Everesta - Dušan Jílek Registrations at firstname.lastname@example.org. Contact person: Lucie Vrbová, email@example.com.